To ensure your training is effective and uninterrupted, delegates who arrive
late will lose their place and will not be refunded. Please plan your journey well in advance,
click here for our training venue information
Delegates who arrive late will be welcome to book for another day but will
need to pay again at the same delegate rate.
Delegates must attend and participate fully throughout the entire content of the course to obtain a certificate
The Health & Safety Group Ltd reserves the right to cancel any course
and in such cases any fees already paid will be refunded in full
Whilst every attempt will be made to hold fees at the levels
advertised, The Health & Safety Group Ltd reserves the right to change fees
without prior notice
Cancellations will only be accepted for individual bookings
when two weeks or more notice are provided. In such cases
all fees will be refunded, otherwise payment will be charged in full.
You may postpone your course place to another date once only, so long
as two working days notice are given.
Certificates are issued same day from our London office, those candidates who attend courses
in other venues will have their certificates sent via e-mail or by post on the day they attend
the course. Those delegates who attend our London courses will receive their certificates the same day.
In order to protect the welfare of Health and Safety Group administration
staff, we are adopting a zero tolerance approach to any forms of aggression and
there is now a strict 'shut door policy' at 10am. If you believe your estimated
time of arrival will be 10am or after, please do not to turn up to the training
venue but contact us by telephone on 0844 870 8770 after midday should you wish
to rebook. Your training place is non-refundable. This means if you do miss
your course you will be very welcome to attend another course but you will need
to pay again.
Any delegates who are rude or abusive to teaching or administration staff will be
asked to leave the training session and will not be refunded for the training course they have attended.
Account Bookings or In-house Training
Account Bookings or In-house Training will be granted 30 days credit
from the date of booking
Course delegates may be substituted at any time 2 days prior
to the commencement of training
Cancellations for Training Courses or places require 2 days notice
for all fees to be refunded from the date of booking, otherwise payment may be
charged in full. The course administrator may consider the request for
postponement of a training course depending on circumstances
Cancellations for Training Courses require four weeks or more
notice for all fees to be refunded from the date of booking, otherwise payment
may be charged in full. The course administrator may consider the request for
postponement of a training course depending on circumstances
All certificates in electronic or paper format remain the property of The Health and Safety Group Ltd
until full payment has been made for the training that relates to those certificates
Cancellation Policy
Cancellations will only be accepted for individual bookings
when 2 working days notice are provided. In such cases
all fees will be refunded, otherwise payment will be charged in full.
You may postpone your course place to another date once only, so long
as 2 working days notice are given.