The Health and Safety Group Ltd
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The Health and Safety Group Ltd

Terms & Conditions

TRAINING COURSES

    1. General

      1. To ensure your training is effective and uninterrupted, delegates who arrive late will lose their place and will not be refunded. Please plan your journey well in advance, click here for our training venue information
      2. Delegates who arrive late will be welcome to book for another day but will need to pay again at the same delegate rate.
      3. Delegates must attend and participate fully throughout the entire content of the course to obtain a certificate
      4. The Health & Safety Group Ltd reserves the right to cancel any course and in such cases any fees already paid will be refunded in full
      5. Whilst every attempt will be made to hold fees at the levels advertised, The Health & Safety Group Ltd reserves the right to change fees without prior notice
    2. Cancellations will only be accepted for individual bookings when two weeks or more notice are provided. In such cases all fees will be refunded, otherwise payment will be charged in full.
    3. You may postpone your course place to another date once only, so long as two working days notice are given.
      1. Certificates are issued same day from our London office, those candidates who attend courses in other venues will have their certificates sent via e-mail or by post on the day they attend the course. Those delegates who attend our London courses will receive their certificates the same day.
      2. In order to protect the welfare of Health and Safety Group administration staff, we are adopting a zero tolerance approach to any forms of aggression and there is now a strict 'shut door policy' at 10am. If you believe your estimated time of arrival will be 10am or after, please do not to turn up to the training venue but contact us by telephone on 0844 870 8770 after midday should you wish to rebook. Your training place is non-refundable. This means if you do miss your course you will be very welcome to attend another course but you will need to pay again.
      3. Any delegates who are rude or abusive to teaching or administration staff will be asked to leave the training session and will not be refunded for the training course they have attended.

    5. Account Bookings or In-house Training

      1. Account Bookings or In-house Training will be granted 30 days credit from the date of booking
      2. Course delegates may be substituted at any time 2 days prior to the commencement of training
      3. Cancellations for Training Courses or places require 2 days notice for all fees to be refunded from the date of booking, otherwise payment may be charged in full. The course administrator may consider the request for postponement of a training course depending on circumstances
      4. Cancellations for Training Courses require four weeks or more notice for all fees to be refunded from the date of booking, otherwise payment may be charged in full. The course administrator may consider the request for postponement of a training course depending on circumstances
      5. All certificates in electronic or paper format remain the property of The Health and Safety Group Ltd until full payment has been made for the training that relates to those certificates

Cancellation Policy

  1. Cancellations will only be accepted for individual bookings when 2 working days notice are provided. In such cases all fees will be refunded, otherwise payment will be charged in full.
  2. You may postpone your course place to another date once only, so long as 2 working days notice are given.