West Yorkshire & Harrogate Excellence Centre

Our Courses

Advanced Communication Skills
Face-to-face
Free
Advanced Communication Skills West Yorkshire & Harrogate Excellence Centre
Advanced communication skills provides the opportunity to work on individual work based Challenges discussing communication in difficult circumstances.
Location(s)
Saltaire, Huddersfield
Autism Awareness
Face-to-face
Free
Autism Awareness West Yorkshire & Harrogate Excellence Centre
How to Support individuals who are on the autistic spectrum
Qualification
Certificate of attendance/completion
Location(s)
Bradford
Care Certificate Assessor Training Course
Face-to-face
Free
Care Certificate Assessor Training Course West Yorkshire & Harrogate Excellence Centre
This Course will provide participants with the knowledge and confidence to become a care certificate competent assessor.
Location(s)
Huddersfield, Saltaire
Communicating Successfully
Face-to-face
Free
Communicating Successfully West Yorkshire & Harrogate Excellence Centre
‚ÄčThis one day course teaches staff effective communication and listening skills to improve effectiveness of staff discussions.
Qualification
Certificate of attendance/completion
Location(s)
Harrogate
Compassionate Communication
Face-to-face
Free
Compassionate Communication West Yorkshire & Harrogate Excellence Centre
A course designed to support staff to feel confident having compassionate conversations with individuals in distress.
Location(s)
Huddersfield, Bradford, Wakefield, Harrogate
Delegation/Emotional Intelligence
Face-to-face
Free
Delegation/Emotional Intelligence West Yorkshire & Harrogate Excellence Centre
Increasing productivity through delegation and use of emotional intelligence techniques.
Qualification
Certificate of attendance/completion
Location(s)
Wakefield
Dementia Training
Face-to-face
Free
Dementia Training West Yorkshire & Harrogate Excellence Centre
This course enables staff to understand how to support and work with individuals with Dementia.
Location(s)
Harrogate, Saltaire
Ear Care Training
Face-to-face
Free
Ear Care Training West Yorkshire & Harrogate Excellence Centre
A two day course in ear irrigation aimed at Healthcare Assistants and Assistant Practitioners, including a day for Mentors. The course is designed to ensure that assistants who are expected... read more
Location(s)
Harrogate
First Aid Level 3 Training Shipley College
Face-to-face
Free
First Aid Level 3 Training Shipley College West Yorkshire & Harrogate Excellence Centre
Supporting Staff in how to aid individuals in the event of an emergency.
Location(s)
Saltaire
Highfield Level 2 Award In Food Safety In Catering (RQF)
Face-to-face
Free
Highfield Level 2 Award In Food Safety In Catering (RQF) West Yorkshire & Harrogate Excellence Centre
A nationally accredited course detailing the responsibilities for storage, preparation cooking and handling of food.
Location(s)
Saltaire, Harrogate
Highfield Level 3 Award In Food Safety In Catering
Face-to-face
Free
Highfield Level 3 Award In Food Safety In Catering West Yorkshire & Harrogate Excellence Centre
A nationally accredited course helping learners understand the legal responsibilities around food safety. this course is aimed at supervisors who have responsibility for food safety.
Location(s)
Wakefield
IT Skills Pathway
e-Learning
IT Skills Pathway West Yorkshire & Harrogate Excellence Centre
The IT Skills Pathway provides access to customisable training relevant to individual roles and needs within IT.
Qualification
Certificate of attendance/completion
Leading Change
Face-to-face
Free
Leading Change West Yorkshire & Harrogate Excellence Centre
Teaching managers to lead and implement change in an effective and compassionate way.
Location(s)
Wakefield, Huddersfield
Leading Customer Experience
Face-to-face
Free
Leading Customer Experience West Yorkshire & Harrogate Excellence Centre
Helping Managers develop their teams in a way that promotes good customer service and high quality care.
Location(s)
Wakefield
Medical Terminology Training
Face-to-face
Free
Medical Terminology Training West Yorkshire & Harrogate Excellence Centre
Teaching staff medical terminology to assist staff to produce clinical information.
Location(s)
Wakefield
Meeting Needs and Reducing Distress
Face-to-face
Free
Meeting Needs and Reducing Distress West Yorkshire & Harrogate Excellence Centre
A practical and interactive course to help support staff to understand, manage and prevent conflict caused by challenging behaviours e.g Dementia, Aggression.
Location(s)
Wakefield, Harrogate
Mental Capacity Act and Deprivation of Liberties
Face-to-face
Free
Mental Capacity Act and Deprivation of Liberties West Yorkshire & Harrogate Excellence Centre
This Course provides a background to the Mental Capacity Act to aid staff to make best interest decisions.
Location(s)
Wakefield, Harrogate
Mental Health Awareness Course
Face-to-face
Free
Mental Health Awareness Course West Yorkshire & Harrogate Excellence Centre
This course will teach staff awareness skills around how to identify and support patients with mental health conditions.
Minute Taking
Face-to-face
Free
Minute Taking West Yorkshire & Harrogate Excellence Centre
Teaching staff about the role of a minute taker and techniques to ensure accurate and effective minute taking.
Location(s)
Saltaire
OOMPH! Workshop
Face-to-face
Free
OOMPH! Workshop West Yorkshire & Harrogate Excellence Centre
This Interactive Workshop, aimed primarily at staff working in Nursing and Residential Care Settings. it will provide an overview in ways which staff can improve physical and mental well-being of... read more
Qualification
Certificate of attendance/completion
Location(s)
Ilkley
Personal Effectiveness
Face-to-face
Free
Personal Effectiveness West Yorkshire & Harrogate Excellence Centre
Providing Managers and Staff with the skills required to communicate and work effectively.
Location(s)
Bradford
Project Management
Face-to-face
Free
Project Management West Yorkshire & Harrogate Excellence Centre
Supporting staff to develop project management skills and techniques.
Location(s)
Harrogate, Wakefield
Quality Customer Experience
Face-to-face
Free
Quality Customer Experience West Yorkshire & Harrogate Excellence Centre
Helping staff to develop their skills in a way that delivers high quality customer experience.
Location(s)
Saltaire
Resilience Training- Coping with stress in the workplace
Face-to-face
Free
Resilience Training- Coping with stress in the workplace West Yorkshire & Harrogate Excellence Centre
This Short resilience session is aimed at supporting the health and wellbeing of staff.
Location(s)
Wakefield
Resilience Training- Managers
Face-to-face
Free
Resilience Training- Managers West Yorkshire & Harrogate Excellence Centre
To aid managers in noticing signs of stress in their teams and identifying appropriate action to take.
Location(s)
Wakefield
Supporting People To Take Medications
Face-to-face
Free
Supporting People To Take Medications West Yorkshire & Harrogate Excellence Centre
Training to assist in supporting people with taking their own medication and improving their ability to care for themselves.
Location(s)
Harrogate