Our Courses

Advanced communication skills provides the opportunity to work on individual work based Challenges discussing communication in difficult circumstances.

How to Support individuals who are on the autistic spectrum

This Course will provide participants with the knowledge and confidence to become a care certificate competent assessor.

​This one day course teaches staff effective communication and listening skills to improve effectiveness of staff discussions.

Shipley college are offering distance learning in health and social Care topics. Please note this is not run or funded by the West Yorkshire and Harrogate Excellence Centre and a... read more

A course designed to support staff to feel confident having compassionate conversations with individuals in distress.

Action on Hearing Loss is the UK's largest charity supporting people who are deaf or have hearing loss. Action on Hearing Loss give support and care, develop technology and treatments,... read more

Increasing productivity through delegation and use of emotional intelligence techniques.

The Virtual Dementia Tour (VDT) gives delegates an experience of what dementia might be like by using specialist equipment and creating a simulated environment. Delegates will be expected to carry... read more

This course enables staff to understand how to support and work with individuals with Dementia.

A two day course in ear irrigation aimed at Healthcare Assistants and Assistant Practitioners, including a day for Mentors. The course is designed to ensure that assistants who are expected... read more

The End of Life Care- Sharing Best Practice Training is suitable for Carers from both Care homes and domiciliary agencies. This informative one day course will cover a wide range... read more

Supporting Staff in how to aid individuals in the event of an emergency.

Shipley college are offering distance learning in health and social Care topics. Please note this is not run or funded by the West Yorkshire and Harrogate Excellence Centre and a... read more

Shipley college are offering distance learning in health and social Care topics. Please note this is not run or funded by the West Yorkshire and Harrogate Excellence Centre and a... read more

A nationally accredited course detailing the responsibilities for storage, preparation cooking and handling of food.

A nationally accredited course helping learners understand the legal responsibilities around food safety. this course is aimed at supervisors who have responsibility for food safety.

The IT Skills Pathway provides access to customisable training relevant to individual roles and needs within IT.

Teaching managers to lead and implement change in an effective and compassionate way.

Helping Managers develop their teams in a way that promotes good customer service and high quality care.

Human Resources apprenticeships are designed to support HR Professionals to develop their skills, knowledge and behaviours supporting development into HR Practitioners of the future and secure associate membership with the... read more

Teaching staff medical terminology to assist staff to produce clinical information.

A practical and interactive course to help support staff to understand, manage and prevent conflict caused by challenging behaviours e.g Dementia, Aggression.

This Course provides a background to the Mental Capacity Act to aid staff to make best interest decisions.

This course will teach staff awareness skills around how to identify and support patients with mental health conditions.

Teaching staff about the role of a minute taker and techniques to ensure accurate and effective minute taking.

This Interactive Workshop, aimed primarily at staff working in Nursing and Residential Care Settings. it will provide an overview in ways which staff can improve physical and mental well-being of... read more

Providing Managers and Staff with the skills required to communicate and work effectively.

Supporting staff to develop project management skills and techniques.

Supporting staff in how to aid individuals in the event of an emergency.

Helping staff to develop their skills in a way that delivers high quality customer experience.

This Short resilience session is aimed at supporting the health and wellbeing of staff.

To aid managers in noticing signs of stress in their teams and identifying appropriate action to take.

A Health and care sector CPD network /Community of Practice for anyone who is involved in or has an interest in the support staff learning and development agenda. The network... read more

Training to assist in supporting people with taking their own medication and improving their ability to care for themselves. Particularly aimed at staff working in care homes, domiciliary care and... read more

The WYHEC conference is targeted at Support Staff working in health and social care organisations. Attendance is free for member organisations of the Excellence Centre. A full day event, this... read more