West Yorkshire & Harrogate Excellence Centre

Our Courses

"Motivational Interviewing"
Face-to-face
Free
"Motivational Interviewing" West Yorkshire & Harrogate Excellence Centre
This one day course, delivered by an experienced Motivational Interviewing trainer from Social Marketing Gateway is designed with a particular focus on staff who have the opportunities to deliver... read more
This one day course, delivered by an experienced Motivational Interviewing trainer from Social Marketing Gateway is designed with a... read more
Free
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Location(s)
Harrogate, Leeds
Advanced Communication Skills
Face-to-face
Free
Advanced Communication Skills West Yorkshire & Harrogate Excellence Centre
Advanced communication skills provides the opportunity to work on individual work based Challenges discussing communication in difficult circumstances.
Advanced communication skills provides the opportunity to work on individual work based Challenges discussing communication in difficult circumstances.
Free
Delivery Method
Face-to-face
Location(s)
Saltaire
Apprenticeship Associate Project Manager (Level 4)
Blended
Apprenticeship Associate Project Manager (Level 4) West Yorkshire & Harrogate Excellence Centre
An associate project manager utilises resources with suitable skills, qualifications, experience and knowledge and can motivate a team. This Apprenticeship will develop the skills required to effectively, plan, organise, manage... read more
An associate project manager utilises resources with suitable skills, qualifications, experience and knowledge and can motivate a team. This Apprenticeship... read more
Delivery Method
Blended
Qualification
Level 4+ higher apprenticeship
Apprenticeships Human Resources (Level 3 & 5)
Blended
Free
Apprenticeships Human Resources (Level 3 & 5) West Yorkshire & Harrogate Excellence Centre
Human Resources apprenticeships are designed to support HR Professionals to develop their skills, knowledge and behaviours supporting development into HR Practitioners of the future and secure associate membership with the... read more
Human Resources apprenticeships are designed to support HR Professionals to develop their skills, knowledge and behaviours supporting development into HR... read more
Free
Delivery Method
Blended
Level
Intermediate
Qualification
Level 4+ higher apprenticeship
Apprenticeships in Leadership & Managment (Level 3 & 5)
Blended
Apprenticeships in Leadership & Managment (Level 3 & 5) West Yorkshire & Harrogate Excellence Centre
To support the Health & Care economy in delivering excellent health and care for patients, we need highly trained staff, capable of meeting and responding successfully to service challenges and... read more
To support the Health & Care economy in delivering excellent health and care for patients, we need highly trained staff,... read more
Delivery Method
Blended
Qualification
Level 4+ higher apprenticeship
Autism Awareness
Face-to-face
Free
Autism Awareness West Yorkshire & Harrogate Excellence Centre
How to Support individuals who are on the autistic spectrum
How to Support individuals who are on the autistic spectrum
Free
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Location(s)
Bradford
Bereavement Training
Face-to-face
Free
Bereavement Training West Yorkshire & Harrogate Excellence Centre
This 3 hour training session pulls together theoretical understanding of grief and bereavement and links this understanding to the practical requirements front line workers need to provide direct support to... read more
This 3 hour training session pulls together theoretical understanding of grief and bereavement and links this understanding to the practical... read more
Free
Delivery Method
Face-to-face
Location(s)
LEEDS
Care Certificate Assessor Training Course
Face-to-face
Free
Care Certificate Assessor Training Course West Yorkshire & Harrogate Excellence Centre
This Course will provide participants with the knowledge and confidence to become a care certificate competent assessor.
This Course will provide participants with the knowledge and confidence to become a care certificate competent assessor.
Free
Delivery Method
Face-to-face
Location(s)
Huddersfield
Communicating Successfully
Face-to-face
Free
Communicating Successfully West Yorkshire & Harrogate Excellence Centre
‚ÄčThis one day course teaches staff effective communication and listening skills to improve effectiveness of staff discussions.
‚ÄčThis one day course teaches staff effective communication and listening skills to improve effectiveness of staff discussions.
Free
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Location(s)
Harrogate
Community Courses- Shipley College
Face-to-face
Community Courses- Shipley College West Yorkshire & Harrogate Excellence Centre
Shipley college are offering distance learning in health and social Care topics. Please note this is not run or funded by the West Yorkshire and Harrogate Excellence Centre and a... read more
Shipley college are offering distance learning in health and social Care topics. Please note this is not run or funded... read more
Delivery Method
Face-to-face
Compassionate Communication
Face-to-face
Free
Compassionate Communication West Yorkshire & Harrogate Excellence Centre
A course designed to support staff to feel confident having compassionate conversations with individuals in distress.
A course designed to support staff to feel confident having compassionate conversations with individuals in distress.
Free
Delivery Method
Face-to-face
Deaf Awareness Workshop
Face-to-face
Free
Deaf Awareness Workshop West Yorkshire & Harrogate Excellence Centre
Action on Hearing Loss is the UK's largest charity supporting people who are deaf or have hearing loss. Action on Hearing Loss give support and care, develop technology and treatments,... read more
Action on Hearing Loss is the UK's largest charity supporting people who are deaf or have hearing loss. Action on... read more
Free
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Delegation/Emotional Intelligence
Face-to-face
Free
Delegation/Emotional Intelligence West Yorkshire & Harrogate Excellence Centre
Increasing productivity through delegation and use of emotional intelligence techniques.
Increasing productivity through delegation and use of emotional intelligence techniques.
Free
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Location(s)
Wakefield
Delivering a more Effective Meeting
Face-to-face
Free
Delivering a more Effective Meeting West Yorkshire & Harrogate Excellence Centre
Attend this half day seminar to develop your skills in running more effective and action orientated meetings. Learn how to control a meeting, create commitment and follow up on actions... read more
Attend this half day seminar to develop your skills in running more effective and action orientated meetings. Learn how to... read more
Free
Delivery Method
Face-to-face
CPD Points
Looking to accredit with CPD points
Location(s)
Wakefield
Dementia Bus
Face-to-face
Free
Dementia Bus West Yorkshire & Harrogate Excellence Centre
The Virtual Dementia Tour (VDT) gives delegates an experience of what dementia might be like by using specialist equipment and creating a simulated environment. Delegates will be expected to carry... read more
The Virtual Dementia Tour (VDT) gives delegates an experience of what dementia might be like by using specialist equipment and... read more
Free
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Location(s)
Harrogate, Leeds
Dementia Training
Face-to-face
Free
Dementia Training West Yorkshire & Harrogate Excellence Centre
This course enables staff to understand how to support and work with individuals with Dementia.
This course enables staff to understand how to support and work with individuals with Dementia.
Free
Delivery Method
Face-to-face
Location(s)
Harrogate
Developing Confidence in Presenting Information
Face-to-face
Free
Developing Confidence in Presenting Information West Yorkshire & Harrogate Excellence Centre
This 3 hour workshop will enable participants to develop their confidence and skills in presenting information to teams so as deliver a meaningful and influencing narrative.
This 3 hour workshop will enable participants to develop their confidence and skills in presenting information to teams so as... read more
Free
Delivery Method
Face-to-face
Location(s)
Wakefield
Ear Care Training
Face-to-face
Free
Ear Care Training West Yorkshire & Harrogate Excellence Centre
A two day course in ear irrigation aimed at Healthcare Assistants and Assistant Practitioners, including a day for Mentors. The course is designed to ensure that assistants who are expected... read more
A two day course in ear irrigation aimed at Healthcare Assistants and Assistant Practitioners, including a day for Mentors. The... read more
Free
Delivery Method
Face-to-face
Location(s)
Harrogate
Effective Supervision
Face-to-face
Free
Effective Supervision West Yorkshire & Harrogate Excellence Centre
This one day interactive and practical workshop will support delegates to gain increased understanding, skills and confidence in undertaking effective supervision within their workplace.
This one day interactive and practical workshop will support delegates to gain increased understanding, skills and confidence in undertaking effective... read more
Free
Delivery Method
Face-to-face
Location(s)
Bradford, Wakefield
End of Life Care- Sharing Best Practice Event
Face-to-face
Free
End of Life Care- Sharing Best Practice Event West Yorkshire & Harrogate Excellence Centre
The End of Life Care- Sharing Best Practice Training is suitable for Carers from both Care homes and domiciliary agencies. This informative one day course will cover a wide range... read more
The End of Life Care- Sharing Best Practice Training is suitable for Carers from both Care homes and domiciliary agencies.... read more
Free
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Finance for Non-finance Managers
Face-to-face
Free
Finance for Non-finance Managers West Yorkshire & Harrogate Excellence Centre
This training session provides an engaging and applicable overview of Finance for Non- Finance Managers working in healthcare where finance is a key driver of decisions & discussions. This... read more
This training session provides an engaging and applicable overview of Finance for Non- Finance Managers working in healthcare where finance... read more
Free
Delivery Method
Face-to-face
Location(s)
Wakefield, Leeds
First Aid Level 3 Training Shipley College
Face-to-face
Free
First Aid Level 3 Training Shipley College West Yorkshire & Harrogate Excellence Centre
Supporting Staff in how to aid individuals in the event of an emergency.
Supporting Staff in how to aid individuals in the event of an emergency.
Free
Delivery Method
Face-to-face
Location(s)
Saltaire
Health and Social Care- (Work based Learning Courses)- Shipley College
Face-to-face
Health and Social Care- (Work based Learning Courses)- Shipley College West Yorkshire & Harrogate Excellence Centre
Shipley college are offering distance learning in health and social Care topics. Please note this is not run or funded by the West Yorkshire and Harrogate Excellence Centre and a... read more
Shipley college are offering distance learning in health and social Care topics. Please note this is not run or funded... read more
Delivery Method
Face-to-face
Health and Social Care- Distance Learning Shipley College
Distance
Health and Social Care- Distance Learning Shipley College West Yorkshire & Harrogate Excellence Centre
Shipley college are offering distance learning in health and social Care topics. Please note this is not run or funded by the West Yorkshire and Harrogate Excellence Centre and a... read more
Shipley college are offering distance learning in health and social Care topics. Please note this is not run or funded... read more
Delivery Method
Distance
Highfield Level 2 Award In Food Safety In Catering (RQF)
Face-to-face
Free
Highfield Level 2 Award In Food Safety In Catering (RQF) West Yorkshire & Harrogate Excellence Centre
A nationally accredited course detailing the responsibilities for storage, preparation cooking and handling of food.
A nationally accredited course detailing the responsibilities for storage, preparation cooking and handling of food.
Free
Delivery Method
Face-to-face
Highfield Level 3 Award In Food Safety In Catering
Face-to-face
Free
Highfield Level 3 Award In Food Safety In Catering West Yorkshire & Harrogate Excellence Centre
A nationally accredited course helping learners understand the legal responsibilities around food safety. this course is aimed at supervisors who have responsibility for food safety.
A nationally accredited course helping learners understand the legal responsibilities around food safety. this course is aimed at supervisors who... read more
Free
Delivery Method
Face-to-face
Location(s)
Ilkley
IT Skills Pathway
e-Learning
IT Skills Pathway West Yorkshire & Harrogate Excellence Centre
The IT Skills Pathway provides access to customisable training relevant to individual roles and needs within IT.
The IT Skills Pathway provides access to customisable training relevant to individual roles and needs within IT.
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Leading Change
Face-to-face
Free
Leading Change West Yorkshire & Harrogate Excellence Centre
Teaching managers to lead and implement change in an effective and compassionate way.
Teaching managers to lead and implement change in an effective and compassionate way.
Free
Delivery Method
Face-to-face
Location(s)
Wakefield
Leading Customer Experience
Face-to-face
Free
Leading Customer Experience West Yorkshire & Harrogate Excellence Centre
Helping Managers develop their teams in a way that promotes good customer service and high quality care.
Helping Managers develop their teams in a way that promotes good customer service and high quality care.
Free
Delivery Method
Face-to-face
Learning Disabilities Awareness Training
Face-to-face
Free
Learning Disabilities Awareness Training West Yorkshire & Harrogate Excellence Centre
The Learning Disabilities Awareness course has been designed to provide staff and volunteers, with an introduction to learning disabilities. The course aims to build on participant's understanding of what it... read more
The Learning Disabilities Awareness course has been designed to provide staff and volunteers, with an introduction to learning disabilities. The course... read more
Free
Delivery Method
Face-to-face
Location(s)
Leeds, , Harrogate
Making Every Contact Count Training (MECC)
Face-to-face
Free
Making Every Contact Count Training (MECC) West Yorkshire & Harrogate Excellence Centre
A 1/2 day Making Every Contact Count Training session which will prepare and empower staff to use the potential offered by conversations with clients/service users/patients to help stay well and... read more
A 1/2 day Making Every Contact Count Training session which will prepare and empower staff to use the potential offered... read more
Free
Delivery Method
Face-to-face
Location(s)
Leeds
Medical Terminology Training
Face-to-face
Free
Medical Terminology Training West Yorkshire & Harrogate Excellence Centre
Teaching staff medical terminology to assist staff to produce clinical information.
Teaching staff medical terminology to assist staff to produce clinical information.
Free
Delivery Method
Face-to-face
Location(s)
Huddersfield
Meeting Needs and Reducing Distress
Face-to-face
Free
Meeting Needs and Reducing Distress West Yorkshire & Harrogate Excellence Centre
A practical and interactive course to help support staff to understand, manage and prevent conflict caused by challenging behaviours e.g Dementia, Aggression.
A practical and interactive course to help support staff to understand, manage and prevent conflict caused by challenging behaviours e.g... read more
Free
Delivery Method
Face-to-face
Mental Capacity Act and Deprivation of Liberties
Face-to-face
Free
Mental Capacity Act and Deprivation of Liberties West Yorkshire & Harrogate Excellence Centre
This Course provides a background to the Mental Capacity Act to aid staff to make best interest decisions.
This Course provides a background to the Mental Capacity Act to aid staff to make best interest decisions.
Free
Delivery Method
Face-to-face
Location(s)
Wakefield
Mental Health Awareness Course
Face-to-face
Free
Mental Health Awareness Course West Yorkshire & Harrogate Excellence Centre
This course will teach staff awareness skills around how to identify and support patients with mental health conditions.
This course will teach staff awareness skills around how to identify and support patients with mental health conditions.
Free
Delivery Method
Face-to-face
Minute Taking/Meetings and Minutes
Face-to-face
Free
Minute Taking/Meetings and Minutes West Yorkshire & Harrogate Excellence Centre
Teaching staff about the role of a minute taker and techniques to ensure accurate and effective minute taking.
Teaching staff about the role of a minute taker and techniques to ensure accurate and effective minute taking.
Free
Delivery Method
Face-to-face
Location(s)
Harrogate, Wakefield, Leeds
OOMPH! Workshop
Face-to-face
Free
OOMPH! Workshop West Yorkshire & Harrogate Excellence Centre
This interactive workshop is suitable for anyone who supports people in care settings or in their day to day activities, and provides a snapshot of ways to improve the physical... read more
This interactive workshop is suitable for anyone who supports people in care settings or in their day to day activities,... read more
Free
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Location(s)
Leeds
Personal Effectiveness
Face-to-face
Free
Personal Effectiveness West Yorkshire & Harrogate Excellence Centre
Providing Managers and Staff with the skills required to communicate and work effectively.
Providing Managers and Staff with the skills required to communicate and work effectively.
Free
Delivery Method
Face-to-face
Project Management
Face-to-face
Free
Project Management West Yorkshire & Harrogate Excellence Centre
Supporting staff to develop project management skills and techniques.
Supporting staff to develop project management skills and techniques.
Free
Delivery Method
Face-to-face
Location(s)
Harrogate, Ilkley
QA Level 3 award in Emergency First Aid at Work (RQF)
Face-to-face
QA Level 3 award in Emergency First Aid at Work (RQF) West Yorkshire & Harrogate Excellence Centre
Supporting staff in how to aid individuals in the event of an emergency.
Supporting staff in how to aid individuals in the event of an emergency.
Delivery Method
Face-to-face
Quality Customer Experience
Face-to-face
Free
Quality Customer Experience West Yorkshire & Harrogate Excellence Centre
Helping staff to develop their skills in a way that delivers high quality customer experience.
Helping staff to develop their skills in a way that delivers high quality customer experience.
Free
Delivery Method
Face-to-face
Location(s)
Leeds
Resilience Training- Coping with stress in the workplace
Face-to-face
Free
Resilience Training- Coping with stress in the workplace West Yorkshire & Harrogate Excellence Centre
This Short resilience session is aimed at supporting the health and wellbeing of staff.
This Short resilience session is aimed at supporting the health and wellbeing of staff.
Free
Delivery Method
Face-to-face
Support Staff Learning and Development Network
Face-to-face
Free
Support Staff Learning and Development Network West Yorkshire & Harrogate Excellence Centre
A Health and care sector CPD network /Community of Practice for anyone who is involved in or has an interest in the support staff learning and development agenda. The network... read more
A Health and care sector CPD network /Community of Practice for anyone who is involved in or has an... read more
Free
Delivery Method
Face-to-face
Supporting People To Take Medications
Face-to-face
Free
Supporting People To Take Medications West Yorkshire & Harrogate Excellence Centre
Training to assist in supporting people with taking their own medication and improving their ability to care for themselves. Particularly aimed at staff working in care homes, domiciliary care and... read more
Training to assist in supporting people with taking their own medication and improving their ability to care for themselves. Particularly... read more
Free
Delivery Method
Face-to-face
Location(s)
Huddersfield
Team Resilience Training ( For Managers)
Face-to-face
Free
Team Resilience Training ( For Managers) West Yorkshire & Harrogate Excellence Centre
To aid managers in noticing signs of stress in their teams and identifying the appropriate action to take.
To aid managers in noticing signs of stress in their teams and identifying the appropriate action to take.
Free
Delivery Method
Face-to-face
Location(s)
Leeds
Telephone Skills
Face-to-face
Free
Telephone Skills West Yorkshire & Harrogate Excellence Centre
This highly interactive workshop is designed to highlight effective and efficient telephone techniques for front line employees. It aims to provide participants with knowledge,skills and confidence to create a good... read more
This highly interactive workshop is designed to highlight effective and efficient telephone techniques for front line employees. It aims to... read more
Free
Delivery Method
Face-to-face
Location(s)
Leeds
Using Microsoft  Tools to Create Reports and Presentations
Face-to-face
Using Microsoft Tools to Create Reports and Presentations West Yorkshire & Harrogate Excellence Centre
This course is one of two 1/2 day seminars that have been developed with the aim to improve participants' skills in analysing, presenting and reporting information. This seminar focuses on... read more
This course is one of two 1/2 day seminars that have been developed with the aim to improve participants' skills... read more
Delivery Method
Face-to-face
CPD Points
Will be awarded
Location(s)
Wakefield
West Yorkshire and Harrogate Support Staff Conference
Face-to-face
Free
West Yorkshire and Harrogate Support Staff Conference West Yorkshire & Harrogate Excellence Centre
The WYHEC conference is targeted at Support Staff working in health and social care organisations. Attendance is free for member organisations of the Excellence Centre. A full day event, this... read more
The WYHEC conference is targeted at Support Staff working in health and social care organisations. Attendance is free for member... read more
Free
Delivery Method
Face-to-face